Configurability is at the heart of the Compliantia platform. Configurability means you have the ability to manage every aspect of your service and workflow. It means you are in charge.

Of course, we are always available to answer your questions. We provide support by phone (toll-free), email and have a feedback mechanism built into the application. But managing critical parts of your business shouldn't require a middle man and delays. With Compliantia, you are in charge.

Here are some of the ways we make the Compliantia platform configurable:

Build and manage your own forms

You can build forms using an intuitive web-based form builder. The form builder lets you create and update forms, attach best-practice pictures and supporting documentation, define restrictions, export and more. You can also build larger forms in Excel and import them into Compliantia. You can have as many forms as you want at any given time, each with its own effective date (which can be immediate), expiry date and any applicable restrictions.

Import and manage your own stores and users

You can add, update and inactivate locations and users using the web interface. You can also create the store and user list in Excel and upload it to Compliantia. Changes are applied immediately.

Create your own workflows

You can control and tune most aspects of the service and create your own workflows. Control who gets notifications, who sees tickets, whether action plans are needed and whether visit sign-offs are required.

One-day setup

Compliantia is a real-time platform that works as fast as you do. Our technology allows us to create your brand, with your logo and color scheme, in just minutes. It allows us, or your own administrator, to upload a store and user list, create forms and brand-specific workflows just as fast. The interface is intuitive, web-based and works in real-time.

We understand that launching a field audit program is more involved than just setting up a service. Determining what goes on the form, putting organizational processes in place and training staff are all critical to the success of the program. These activities can take weeks (or longer) to implement in a large organization. When you are ready, our technology and consultants will help you get up and running quickly. How quickly? If you have an existing form (in Excel format), a store and user list (in Excel format), you can be up and running with Compliantia in one day.

Our story

In 2004, our founder began working with a Quick Service Restaurant chain, with over 3,000 locations, to automate the company's paper-based field audit process. This experience proved to be the inspiration for Compliantia: a real-time, configurable and secure web and mobile platform for retail operations, specifically designed for multi-unit retailers.

Compliantia was founded in 2009. It is a wholly-owned subsidiary of Betterdot Systems Inc., established in 1999.

Today Compliantia is used by national and regional multi-unit retailers across the United States, Canada and Australia.

We believe

  • Paper and Excel checklists are time-consuming, error-prone, and deprive the organization of the real-time analytics it needs to make informed decisions.
  • Running a retail business is hard enough. Operational and merchandising compliance should be easy, fast, but powerful enough to satisfy your reporting needs.
  • You should be able to create and manage your own forms, users and stores using intuitive web-based tools.
  • The application should be completely configurable and adapt to your exact needs and workflow.
  • Your data deserves to be safe, secure, and always accessible.
  • You should have access to your service anytime, anywhere, on any device.

Compliantia manifesto

Our mission is to deliver a simple and powerful service that helps you manage your retail business. We pledge that our service will:
  • Save you time
  • Save you money
  • Be easy to use
  • Be accessible anytime from anywhere
  • Let you manage your operations without buying servers and installing software
  • Secure and backup your data
Compliantia takes the security of your data and the reliability of the service very seriously. Here are some of the security and reliability measures we take:

Encryption in transit

All information travelling between your computer, tablet or smartphone and Compliantia servers is protected from eavesdroppers with 256-bit SSL encryption. The lock icon in your browser indicates that you aren't on a phishing site impersonating Compliantia and that your data is secure in transit. All data travelling to and from your device is encrypted, always.

Encryption in storage

Passwords are encrypted in our database using one-way encryption. This means no one at Compliantia knows your password. If you can't remember it, you need to change it.

Physical security

The Compliantia servers are located at Rackspace™ state-of-the-art datacentres in San Antonio, Texas. The servers holding and managing your data are protected with biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control.

Backups

Compliantia data is backed-up daily to multiple secured locations on at least two different networks, in two different states, to ensure that, even in the event of a natural disaster, your data can be quickly restored.

Redundancy

Compliantia is redundantly load-balanced to ensure availability under load and quick response times.

Monitoring

Compliantia servers are constantly monitored for uptime using a third-party global monitoring service.

Our customers include

  • Convenience and gas distribution, Australia, 600 stores
  • Food service, Canada, 360 stores
  • Game and movie sale and rental, Quebec / Canada, 200 stores
  • Photo, video & digital, Eastern Canada, 33 stores
  • Bargain centers, Florida / United States, 16 stores

Consulting and integration services

By combining our retail and technical expertise, we are able to achieve measurable results and deliver value quickly. Our agile methodology is both interactive and iterative. This allows us to pilot new concepts at the speed of retail.

Our consulting practice is backed by a time-tested agile methodology and an expertise in mobility, cloud-computing and rapid prototyping. Our expertise can help you plan, develop and pilot your field audit platform quickly and affordably. Our service is end-to-end. We analyze, design, develop, integrate, deploy and host the service according to your specific needs.

Speaking with us is easy. We want to understand your needs and requirements before commitments are made or sought. We operate a superior retail performance service. We are at your service.

Multi-unit retailers

Food and beverage services, hospitality, consumer electronics, petroleum and convenience, apparel and specialty items, furniture, entertainment, fitness, mobile communication, supermarkets, warehouses, drugstores and pharmacies.
  • Merchandising, seasonal programs and promotions
  • Products and preparation
  • Service and speed of service
  • Equipment
  • Back of the store and inventory
  • Health and safety
  • Security, cash handling and loss prevention
  • Store maintenance and repair

Consumer packaged goods and wholesalers

Manufacturers and wholesalers of consumer packaged goods.
  • In-store merchandising, seasonal programs and promotions
  • Planogram compliance (out of stock, wrong number of facings)
  • Price checks

Facility operators

Facility management, maintenance, repair and construction.
  • Health and safety
  • Fire prevention
  • Regulatory compliance
  • Facility maintenance and repair